AI Agent & Chatbot Development: what to know
Types of AI agents businesses use
Common agents include sales agents that qualify and book leads, support agents that resolve customer questions, voice agents that answer calls and internal assistants that help staff find information and complete tasks.
How AI agents are built
Agent development covers defining goals and guardrails, connecting knowledge sources and tools, choosing models, designing hand-over to humans and testing on real scenarios before launch.
Measuring agent performance
Agents are measured on resolution rate, response time, conversion and customer satisfaction, with transcripts reviewed regularly to improve accuracy.